FAQs
Frequently Asked Questions:
How soon will my order ship?
- we try to have orders out daily.
- you can always choose express shipping at checkout for higher priority.
Do you offer free shipping?
- Yes! Orders over $50 receive free shipping.
- Orders over $100 receive free Express shipping.
Are there any discounts?
- If you are a first-time customer, you can receive 10% off your first order
- Use the promo code: FUREVA10 at checkout
- All returning customers receive 15% off automatically!
- Take advantage of our points and referral program. Earn $5 for every friend you refer, and they do, too.
How long have you been established?
- Although this website is fairly new, we have been handcrafting toys for rats for years now. We started on Etsy in 2022.
You can always visit our Etsy: ratteryorg.etsy.com
Are your toys pet safe?
- 100% Our toys are handmade with love and lots of knots. We create durable and long lasting toys, keeping in mind rat’s and their attitudes all through the building process.
- A lot of our toys are one-of-a-kind and may only be created once.
- We have a few staples, like our Original Rat Forage box. But we also love to come up with new items all the time!
Do you use glue?
- Never have, never will.
Do you dye your toys?
- Some of our toys feature an animal safe dye or paint. We do not dye or paint them ourselves. They come like this from our wholesaler.
- We do not dye our wood with flavors because we do not want to promote unhealthy digestion of our products.
Are your toys meant to be ingested?
- No! Do not let your rats or pets eat the toys. Remember to always supervise your small animal when introducing new toys. Remove immediately if ingestion occurs. Supervise or take necessary actions.
- You should see shreds, bits, and pieces, of the toys. This is how you know they are not eating them.
We have treats available:
- Always gluten free. Never any added sugar.
- Made mostly with organic ingredients.
- Made with Organic Quinoa Flour and Eggs.
- Lactose- Free.